If you subscribe to a paid plan for the first time and are not satisfied, you may request a full refund within 7 calendar days of the initial charge, provided that fewer than 500 credits have been consumed during that period.
After the 7-day window, monthly and annual subscription renewals are non-refundable. We recommend cancelling your subscription before the next renewal date to avoid future charges. You will retain access to your plan features until the end of the current billing period.
Annual subscriptions cancelled after the 7-day window are not eligible for a prorated refund for the remaining months. Access continues until the end of the annual period.
Downgrading to a lower plan takes effect at the end of your current billing period. The difference in plan price is not refunded.
| Scenario | Refund Eligibility |
|---|---|
| First subscription, within 7 days, < 500 credits used | ✅ Full refund |
| First subscription, within 7 days, ≥ 500 credits used | ❌ No refund |
| Renewal charge (monthly) | ❌ No refund |
| Renewal charge (annual) | ❌ No refund |
| Plan downgrade | ❌ No refund |
| Verified billing error | ✅ Full refund |
One-time credit pack purchases are non-refundable once the transaction is completed. Credits do not expire and remain in your account until used.
If you were charged an incorrect amount, charged after cancellation, or charged for a plan you did not select, this constitutes a billing error and you are entitled to a full refund.
Examples of billing errors:
Billing errors must be reported within 30 days of the erroneous charge. Contact [email protected] with your account email and a description of the issue.
If you were charged more than once for the same transaction due to a technical error, we will refund all duplicate charges promptly upon verification. Please include your payment confirmation emails or transaction IDs when contacting us.
We encourage you to contact us before initiating a chargeback with your bank or payment provider. Most issues can be resolved directly and quickly.
If a chargeback is filed while a refund request is under review, we may be required to suspend the associated account pending resolution. Accounts found to have made fraudulent chargeback claims may be permanently terminated.
To avoid future charges, cancel your subscription before your next renewal date. Cancellation is immediate and self-service:
After cancellation, you will continue to have full access to your plan features until the end of the current billing period. Your account will then revert to the free tier; your data and generated files are not deleted.
To request a refund under an eligible scenario, please email us at [email protected] with the following information:
We will acknowledge your request within 1 business day and aim to resolve all refund requests within 5 business days.
Approved refunds are processed back to your original payment method:
Refunds are issued in the original currency and payment method. We are not responsible for currency conversion differences or fees charged by your bank.
If you are located in the EU or UK, you may have the right to withdraw from a subscription contract within 14 days of purchase under applicable consumer protection law (EU Directive 2011/83/EU / UK Consumer Contracts Regulations 2013), provided the service has not yet been performed.
By starting to use TTScriber's services immediately after purchase, you acknowledge and agree that the right of withdrawal is forfeited once the service performance has begun at your express request. If no credits have been consumed, we will honor a refund request within 14 days regardless.
Nothing in this Refund Policy limits any rights you may have under applicable consumer protection laws in your jurisdiction. Where local law provides additional protections, those protections apply.
For refund requests or billing questions, please reach out:
TTScriber — Billing & Support
Email: [email protected]
Subject line: "Refund Request — [your account email]"
Response time: within 1 business day
Website: www.ttscriber.com